How we work with you
Understand what happens from your first enquiry through to the services agreed for your matter.
Tell us about your plans
Send an enquiry about Australia, New Zealand or another service.
Discuss your circumstances
We clarify what you need and explain the next step.
Agree on the service
Review the proposed scope, fees and engagement documents before proceeding.
Prepare your information
Where included in your engagement, we help identify and prepare the information needed for your matter.
Application and follow-up
Where agreed, we prepare and lodge the application and handle relevant correspondence.
Decision and next steps
The relevant authority decides the application. We explain the outcome and any next steps within the agreed scope.
Frequently Asked Questions
Get answers to common questions about our visa application process.
How long does a visa application take?
Processing times vary by country, visa category and individual circumstances. We can discuss the published guidance relevant to your application, but the immigration authority controls the decision and timing.
What happens if my visa is refused?
Any options after a refusal depend on the decision, your circumstances and the applicable deadlines. Contact us promptly to discuss whether we can assist. Fees and any refund arrangements are set out in your service agreement.
Do I need to visit your office?
Contact us to arrange a suitable way to discuss your enquiry.
How much do your services cost?
Fees depend on the service and the work involved. We explain the proposed scope and charges before you decide whether to proceed. Government and third-party charges may apply separately.
Ready to discuss your options?
Tell us which country you are considering and what you would like to achieve.