Code of Conduct
Our Commitment to Professional Excellence and Ethical Practice
MyGR8 is committed to upholding the highest standards of professional conduct as prescribed by the Migration Agents Registration Authority (MARA). As a registered migration agent (MARN: 0902045), we strictly adhere to the Migration Agents Code of Conduct as set out in the Migration (Migration Agents Code of Conduct) Regulations 2021.
Official MARA Code of Conduct Documents
Access the official Code of Conduct and guidance documents published by the Migration Agents Registration Authority. These documents outline the professional standards and ethical requirements that all registered migration agents must follow.
Code of Conduct for Registered Migration Agents
The official Code of Conduct that came into effect on 1 March 2022
Download PDFGuidance 1 - Professional Standards
Detailed guidance on professional conduct and ethical standards
Download PDFGuidance 2 - Client Relations
Guidelines for client communication and service delivery
Download PDFGuidance 3 - Compliance and Record Keeping
Requirements for compliance, documentation and record management
Download PDFKey Changes and Updated Definitions
Summary of key changes and updated definitions in the new Code
Download PDFOur Commitment
At MyGR8, we are fully committed to adhering to all aspects of the MARA Code of Conduct. This includes:
- Acting with integrity, honesty, and professionalism in all dealings
- Maintaining complete confidentiality of client information
- Providing accurate, timely, and transparent advice
- Keeping comprehensive records and handling client funds appropriately
- Continuing professional development to maintain competence
- Promptly addressing any complaints or concerns
Why the Code of Conduct Matters
The MARA Code of Conduct ensures that all registered migration agents:
- Maintain professional standards that protect clients' interests
- Provide ethical and competent migration assistance
- Are accountable for their professional conduct
- Operate with transparency and integrity
- Comply with all relevant laws and regulations
Making a Complaint
If you have concerns about our conduct or service:
- Contact us first: We encourage you to discuss any concerns directly with us so we can address them promptly.
- Contact OMARA: If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Migration Agents Registration Authority.
OMARA Contact Information
Website: www.mara.gov.au
Phone: 1300 226 272
Email: info@mara.gov.au
Code of Conduct Page: View on MARA website
Important: The documents linked above are official publications from the Migration Agents Registration Authority. As a registered migration agent, we are legally bound to comply with all requirements set out in these documents. We encourage all clients to familiarize themselves with these standards to understand their rights and our obligations.