Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide to us, including:

• Name, contact details (email, phone, address)
• Passport and immigration documents
• Employment and education history
• Family and relationship information
• Financial information (where relevant to visa applications)
• Health information (where required for visa applications)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Device and operating system information
• Referral source and search terms used

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing migration and visa services
• Communicating with you about your application
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Marketing communications (with your consent)
• Fraud prevention and security purposes

3. Information Sharing and Disclosure

We may share your information with:

• Australian Department of Home Affairs and other government agencies
• Third-party service providers (with appropriate confidentiality agreements)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement agencies when legally required

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security audits and updates
• Staff training on privacy and security protocols
• Secure disposal of documents and electronic records

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Meet professional indemnity insurance requirements

Typically, we retain client files for 7 years after the completion of services, unless longer retention is required by law.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about privacy practices

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyse website traffic and usage patterns
• Provide targeted advertising and marketing
• Remember your preferences and settings

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: